These "General Conditions of Sale" apply to legal transactions relating to the products marketed to its customers by ONLINE B TRUST within its virtual shops and other commercial platforms.



The purpose of these General Conditions of Sale is to define the terms and conditions on which ONLINE B TRUST proposes and sells its Products to its customers. These general conditions of sale will prevail over any other conditions contained in any other document, except prior, express and written waiver.



The customer acknowledges having taken note, at the time of placing of Order, of the present general conditions of sale and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between ONLINE B TRUST and its customer, both parties accepting them without reservation.


The majority of products offered by ONLINE B TRUST to its customers is immediately available. However, not all products marketed by ONLINE B TRUST are necessarily sold online and must first go through the intervention of surveyors and other architects.



 Automatic registration systems are considered to be proof of the nature, content and date of the Order. ONLINE B TRUST will confirm to the customer the acceptance of his Order by sending a confirmation message to the email address that the latter will have communicated. The sale will only be concluded once the order confirmation has been sent. ONLINE B TRUST reserves the right to refuse or cancel any Order of a customer in particular in the event of the insolvency of the said customer or in the event of a default of payment of the Order concerned or a previous delivery or Of a dispute relating to the payment of an earlier order. The mentions indicated by the customer, when entering the information inherent to his Order commit it. ONLINE B TRUST can not be held responsible for errors made by the customer in the address details of the addressee of the Order (delivery address, billing address in particular) and delays in delivery or inability to deliver the Products ordered only These errors could cause. 


After confirmation of the order and subject to confirmation of the payment of the price of the ordered products, ONLINE B TRUST undertakes to send to its client, under his responsibility, the products ordered to the delivery address as soon as possible except exception mentioned on the site. All Products stipulated in the Orders placed on ONLINE B TRUST are intended for the personal use of the customers or the recipients whose name is mentioned at the delivery address. If applicable, the customer agrees to settle upon receipt, all taxes, duties, taxes and other present and future charges due in respect of the delivery of the said products themselves; The joint and several liability of ONLINE B TRUST can not at any time be incurred as such. Customers or recipients of the Products refuse any partial or total resale of the Products with the exception of the professional clientele. Delivery will be made by an international private carrier with delivery against signature. Our delivery rates are available in the description of each product. Any delays in delivery attributable to the carrier or ONLINE B TRUST do not give the customer the right to claim damages. The Products ordered are transported at the risk of the recipient.

Upon receipt of the Products ordered, the customer or the recipient will have to check the condition and the contents of the package as well as the good operation of the delivered goods, and will be aware of the conditions of use indicated in the operating instructions provided. In the event that one or more of the Products ordered are missing or damaged, the customer or the recipient must make any reservations with the carrier at the time of delivery. (Are considered as cases of force majeure unloading ONLINE B TRUST from its obligation to deliver: floods, state of war, riots, fires, strikes, traffic accidents and the impossibility of being supplied.) For reasons of availability of Products ordered, an Order may be the subject of several successive deliveries to the customer. In the event that the customer wishes the Products ordered to be delivered to two separate addresses, it will be necessary that the latter passes 2 Separate orders.

In case of apparent defects when the appliance is put into service (breakdown on unpacking), the customer has the right of return within 14 working days of delivery. He must make the request by email or telephone to the "customer service" of ONLINE B TRUST. A return number will be issued and a Return label will be issued. 


The customer has a period of 14 days from receipt of the ordered products to return them to ONLINE B TRUST for exchange or refund. In this case, the customer must return the new products, intact, accompanied by any accessories, user instructions and documentation to the address that we will indicate to them (all in its original packaging). You will need to contact ONLINE B TRUST before returning the products.

In case of exercise of the right of withdrawal, "ONLINE B TRUST" undertakes to reimburse the sums paid by the customer, without expenses, with the exception of the costs of return remaining to the charge of the customer. The refund is due within a maximum of 14 working days after receipt of the goods at the address indicated in these GTS. 


All products to be exchanged or refunded must be sent in their original packaging to the return address provided. Returned products must not be opened or opened (consumables) and all accessories and other notices must be in it, otherwise reimbursement will be refused.

Product testing:

ONLINE B TRUST may discard when the returned product has been tested by the purchaser beyond what is normal.

The notion of "normal" being the fact that the buyer exceeds his right to the test defined as such that he would have tried the product in store. Beyond this test, ONLINE B TRUST reserves the right to apply a discount to its refund.



Apart from an error on our part requiring a mandatory return (error of product or shipping), only the product will be refunded. However, in case of cancellation 14 days or unpacking, we will refund the entire cost of delivery within 14 working days after receipt and checking of the returned item.

In the event of a return not complying with the rules listed above, and in particular the condition of the original packaging which would be degraded, ONLINE B TRUST reserves the right to charge part of the refunds to its customer within the limit of 20% of the price of the order.


All products offered on the purchase platforms of ONLINE B TRUST benefit from a guarantee offer of 1 to 2 years according to their nature and the legislation in force in the country. This warranty takes effect from the date of confirmed purchase of the product.

In the event of a breakdown during the original manufacturer's warranty period, the customer must return the defective unit to his charge (according to the conditions in the owner's manual) on ONLINE B TRUST.



When registering on one of our purchasing platforms, personal information is compulsorily collected by them. Since this information is essential for the processing and delivery of orders as well as the commercial management of the site (preparation of invoices, warranty contracts, statistics, etc.), the lack of information would lead to the invalidity of the Order . However, the purchasing platform and ONLINE B TRUST undertake to secure and keep strictly confidential personal information transmitted by its customers.


In accordance with the Data Protection Act of 6 January 1978, any person who has been registered on the site, has at any time a right of access, rectification and opposition to the Of his personal data. To assert this right, it is sufficient to write, by letter and with proof of identity, to:



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Route of Noailles (D.44)

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la France